Operations Support work experience
Our company is New Zealandโs flexible bus network for adventurous travelers! โJump-onโ and โjump-offโ the bus anywhere you want along the way around our comprehensive NZ route. Go further off the beaten track for unique and down-to-earth stops, local culture and amazing activities.
We have an extensive range of New Zealand bus passes for all timeframes and smaller buses so itโs easier to meet new people.ย Use your pass for up to twelve months and as many times as you like with โunlimited travelโ. Travel with like-minded people and our legendary driver guides.ย We have backpacker hostel, budget hotel, wilderness lodge and camping accommodation options and we guarantee your first nightโs accommodation in all of our overnight stops.
As an intern Operations Support, you would gain diverse work experience in assisting our customer service, reservations, and sales team.
Intern Duties
Call Centre / Reservations / Sales:
- To manage incoming calls and ensure that calls are answered and handled in the appropriate manner
- To accurately process bookings made by agents and travellers directly
- To process bookings and queries received by fax and email
- To ensure that data is entered correctly into the reservations to ensure both passenger travel and company financial information is correct
- To maximise sales potential via phone through up-selling
Driver / Operations Support:
- To assist drivers and the operations staff with passenger issues/requests
- To monitor passenger loadings and communicate with the operations team accordingly
- To ensure all daily tasks are completed so manifests are correct and get required information at end of the day
Customer Service:
- To ensure all customers experience exceptional customer service on the phone and face-to-face
- To assist passengers with any problems and seek to resolve them as quickly as possible
Company Description
Location: Auckland
Number of Employees: 50+
Industry: Tourism
Position: Customer Service
Vacancy code: NZ 1822
Interested in Applying?
If you'd like to apply for an internship listed on our website, we will introduce you to the specific role if it is still available. Should the position be filled, don't worryโwe're here to help. We'll connect you with other companies and opportunities that match your interests and career goals. Our team is dedicated to finding the right fit for you and supporting your professional journey.
