Supporter Relationships Manager internship
At our company in New Zealand, we want our supportersโ experiences with us to be different, better and more rewarding than any other organisation in NZ. The Supporter Relationships Marketing Assistant is a โhands-onโ role โ that involves working within our supporter relationships team, interacting directly with supporters and working with our membership database. This role also provides a unique opportunity, in a consulting capacity, to make a difference and influence the long-term effectiveness of the organisation.
One of the key challenges our company in New Zealand has to face is our โleaky bucketโ โ we have a high rate of supporter โturnoverโ. Using the knowledge gained from practical experience and additional research, the intern will be responsible for conducting an analysis of key drivers of turnover and preparing and reporting conclusions and recommendations that will be used to implement a strategy going forward.
Intern Duties
Practical responsibilities:
- Being a key part of our supporter relationships team, interacting with supporters on a day to day basis
- Providing excellent customer service through phone, email and face to face interactions with supporters, and handling enquiries in a professional manner
- Utilising supporter database to access, record and update relevant information relating to our members
Consulting responsibilities:
- To build upon the practical experience gained within the supporter relations team to document and analyse key drivers of supporter turnover at our organization
- To research, liaise with, and draw upon the experiences of other offices around the world as part of this investigation
- To research best practices in the non-profit sector with regard to reducing supporter turnover
- To collate, document and analyse information from these sources and prepare a report with key conclusions and recommendations
- To present key findings to senior managers with a view to these findings forming the basis for a new strategy going forward
Company Description:
Location: Auckland, New Zealand
Industry: Environment
Position: Supporter Relationships Manager
Duration: 3-6 months
Vacancy code: NZ 1739
Interested in Applying?
If you'd like to apply for an internship listed on our website, we will introduce you to the specific role if it is still available. Should the position be filled, don't worryโwe're here to help. We'll connect you with other companies and opportunities that match your interests and career goals. Our team is dedicated to finding the right fit for you and supporting your professional journey.
