Customer Service and Retail position
This company has been transporting kiwis and international visitors around New Zealand for more than 30 years. Today they operate New Zealandโs largest coach transportation network. Together the combined networks connect to more than 600 destinations nationwide, with over 150 services every day. This company offers quality point to point bus transport on modern coaches at economic fares nationwide. Take the chance to gain Customer Service and Retail work experience with our placement program.
Intern Duties
Responsibilities โ Retail:
- Retail Area: Ensure that the retail area is clean and tidy, that brochure racks are maintained and that you are well presented.
- Sales: Proactively approach and engage with customers, up-sell and provide exceptional customer service. Understand that this is where the customerโs experience begins.
- Dispatch: Assist with the dispatch of coaches and vessels.
Responsibilities โ Crew:
- Customer Service: Ensure that passengers are provided with a warm welcome, that their concerns are addressed and that they are as comfortable as possible.
- Safety: Participate in the safety briefing, be aware of the procedures should there be an issue on board and show leadership should a situation occur.
- Food and Beverage: Assist with the sale of food and beverage on the vessel.
Special projects:
- Customer Feedback Surveys: Conduct customer surveys; collate the data and present report to management.
- Event Coordination: Assist the Sales Department with the arrangements for the agent and staff Christmas Functions.
This company has made a serious commitment to sustainable and responsible tourism. They are working to set up a framework within the business to promote and encourage these concepts within the business. There may be project work required in this area.
Company Description
Location: Bay of Island
Number of Employees: 80-110
Industry: Tourism
Position: Tourism
Vacancy code: NZ 1783
Interested in Applying?
If you'd like to apply for an internship listed on our website, we will introduce you to the specific role if it is still available. Should the position be filled, don't worryโwe're here to help. We'll connect you with other companies and opportunities that match your interests and career goals. Our team is dedicated to finding the right fit for you and supporting your professional journey.
