Technical Consultant position
Founded in 1996, our company is a global leader in systems management software. Our software is used by market-leading Telcoโs and Service Providers to deliver an increasing array of business software solutions from the cloud.
Intern Duties
Daily tasks consist of (but are not limited to):
- Monitoring the support queue
- Monitoring the support mailbox
- Responding to customer incidents/requests within defined SLA timeframes
- Providing workarounds and permanent fixes for customer incidents via remote access
- Escalating any incidents, you cannot resolve within defined SLA timeframes
- Liaising with Cortex Development for any suggested enhancements or bug fixes
- Maintaining & improving all support documentation
- Sharing any specific technical knowledge with the rest of the support team
- Assisting with new customer implementations and/or upgrades
Work hours are primarily Monday to Friday 8:30 am to 5 pm โ it is important to remember that we are a company providing service and support to a global customer base on a 24/7 basis which may result in additional hours being required to fulfil all support obligations.
Company Description:
Location: Auckland
Number of Employees: 10+
Industry: IT
Position: Technical Consultants
Vacancy code: NZ 1782
Interested in Applying?
If you'd like to apply for an internship listed on our website, we will introduce you to the specific role if it is still available. Should the position be filled, don't worryโwe're here to help. We'll connect you with other companies and opportunities that match your interests and career goals. Our team is dedicated to finding the right fit for you and supporting your professional journey.
